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Policies

Here at Karma Salon & Spa, your satisfaction and comfort is our top priority.  

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Below are some guidelines that will help make everyone's visit pleasurable.  While this section appears to be lengthy, the objective is to define guidelines that we hope will help enhance your visit with us. Thank you for your understanding and support!

Appointments

  • Please arrive early/on time for your appointment. Clients arriving late may receive an abbreviated service, be required to reschedule, or incur cancellation fees. â€‹

  • Some services and packages require a deposit of 50% to reserve the appointments.

  • A 24-hour notice is required if you must cancel or reschedule your appointment. (Groups and wedding parties are required to give at least a two-week notice.)

  • A fee of 50% of your scheduled services will be charged on your following visit if you no-show or cancel your appointment within a 24 hour advanced notice.

  • A deposit of 50% is required to reserve some appointments (i.e. specialty styles, groups, wedding parties, etc.). If for any reason you need to cancel or reschedule, please call within the specified time period to enable us to accommodate other clients in your place. In the event of “No-Show”, you will be held responsible for 100% of the cost of service(s) and your credit card will be charged. If for any reason you need to cancel, your deposit may be used towards any service inside the salon. Products not included. Failure to comply with this policy will result in forfeiture of your deposit. If payment was to be by Gift Certificate, an amount equal to 50% of the scheduled services will be applied against the Gift Certificate balance.

  • A 50% deposit may also be required to reserve appointments during holidays due to high demand.

  • Our policies are created to allow for effective scheduling and to ensure that all clients wishing to receive services may be accommodated. Please be considerate of other clients who may be able to utilize your appointment time.

Cancellations

Payment & Returns

  • We accept Cash, Visa, MasterCard, Discover and American Express.

  • For those wishing to show appreciation for a job well done, gratuities are welcome. All Stylists may accept gratuities via Cash, Card, Cashapp, Venmo, ect.

  • If you are using a gift certificate as payment, please present it to the receptionist upon check-in.

  • Unused, unopened retail products may be exchanged within 7 days of purchase when accompanied by the original receipt.

  • Opened, used, altered, damaged, clearance, seasonal, special-order, and final-sale merchandise cannot be returned or exchanged.

  • Eligible boutique merchandise may be exchanged within 7 days of purchase with tags attached and the original receipt.

  • Clearance, jewelry, accessories, seasonal merchandise, special orders, and final-sale items are not eligible for exchange.

  • A service fee is applied to all purchases and helps cover a portion of the costs associated with operating our business. This fee applies regardless of the method of payment and is separate from any merchant processing fee that may apply to credit or debit card transactions.

  • A merchant processing fee will be applied to all card transactions.

  • NO CASH REFUNDS!!!

Credit cards/ payment methods

  • While we love children, Karma Salon & Spa is an adult-oriented facility. In order to maintain a relaxing atmosphere, infants and children under twelve (12) years are only allowed in the salon or waiting area when they are receiving a service.  

  • All children must be accompanied by a supervising adult while in waiting area at all times.  This policy enables all salon guests to relax and enjoy their visit.

Children

Gift Certificates

  • Gift Certificates are available for any dollar amount or service. In person or by telephone. Gift Certificates may be mailed to any address specified by the purchaser (additional charges apply).

  • Gift Certificates expire one (1) year from date of purchase and are non-refundable and non-redeemable for cash.  

  • Gift certificates cannot be used to purchase other certificates and cannot be applied to previous purchases.

  • Gift certificates cannot be combined with any other offer or special. Cannot be used for retail. Does not include gratuity.

  • All series expired a year after purchase date.

  • Your satisfaction is important to us. If you are dissatisfied with your service please call Karma Salon & Spa within 72 hours to discuss any reason for dissatisfaction. All appointments to remedy any issues must be within 7 days of the original appointment.  

  • All services are non-refundable but we will be more than happy to schedule a corrective service free of charge.

  • Corrective services have NO cash value and are provided at management's discretion. Services performed, altered, or corrected by another provider void this guarantee.

  • Corrective services are intended to address the original service requested and are not an opportunity to change the agreed-upon haircut, color, tone, style, length, or service selection.

  • Please keep in mind, using box color or going from Darker to Lighter tones may result in more than one service to achieve your desired result.

  • ​Karma Salon & Spa holds the right to refuse service to anyone.                                                                 

Satisfaction Guarantee 

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